Welcome to our FAQ page, where we answer your most common questions about our ultra-soft, luxurious essentials. At Barefoot Dreams, we’re committed to wrapping you in comfort from our Kansas City home to yours.
About Our Products
What makes Barefoot Dreams products special?
Our products are renowned for their ultra-soft, luxurious feel that provides exceptional comfort. Whether it’s our baby essentials, cozy blankets, or elevated apparel, each piece is designed to wrap you in premium comfort with machine-washable convenience.
What product categories do you offer?
We specialize in:
– Baby + Child essentials (accessories, apparel, blankets, buddies, and bundle sets)
– Blankets + Throws for all ages
– Women’s and Men’s apparel (cardigans, jackets, pants, pullovers, robes, slippers, and tees)
– Home accessories and candles
– Baby + Child essentials (accessories, apparel, blankets, buddies, and bundle sets)
– Blankets + Throws for all ages
– Women’s and Men’s apparel (cardigans, jackets, pants, pullovers, robes, slippers, and tees)
– Home accessories and candles
Are your baby products safe for sensitive skin?
Yes! Our baby + child collection is designed with ultra-soft materials that are gentle on delicate skin, and all items are machine-washable for easy care.
Ordering & Account
How do I place an order?
Simply browse our collections, select your items, and proceed through our secure checkout. You can pay using Visa, MasterCard, JCB, or PayPal.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders and save your information for faster checkout next time.
Can I modify or cancel my order after placing it?
We process orders quickly to get your comfort essentials to you as soon as possible. Please contact us immediately at [email protected] if you need to modify or cancel an order, and we’ll do our best to accommodate your request.
Shipping & Delivery
What shipping options do you offer?
We provide two convenient options:
1. Standard Shipping ($12.95 USD): Via DHL or FedEx, delivered in 10-15 business days after processing (1-2 business days)
2. Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after processing (1-2 business days)
1. Standard Shipping ($12.95 USD): Via DHL or FedEx, delivered in 10-15 business days after processing (1-2 business days)
2. Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after processing (1-2 business days)
Where do you ship?
We ship worldwide from our Kansas City location, except to some parts of Asia and remote locations.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information for DHL, FedEx, or EMS depending on your selected shipping method.
Why does free shipping take longer?
Our free shipping option uses EMS for cost efficiency, which typically takes 15-25 business days after processing. For faster delivery, we recommend our Standard Shipping option.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. If our products don’t provide the comfort we promise, we’ll make it right.
How do I initiate a return?
Please contact our customer service team at [email protected] within 15 days of receiving your order, and we’ll guide you through the return process.
Are there any items that can’t be returned?
For health and safety reasons, we cannot accept returns on certain intimate apparel items. Please contact us for specific details.
Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment information, and we never store your full payment details on our servers.
Do you offer gift cards?
Currently, we don’t offer physical or digital gift cards, but our curated bundle sets make perfect gifts for loved ones who deserve luxurious comfort.
Contact & Support
How can I contact customer service?
Our Kansas City-based team is happy to help! Email us at [email protected] with any questions about our products, orders, or your Barefoot Dreams experience.
What are your customer service hours?
Our team monitors emails during regular business hours (Central Time) and strives to respond within 24 hours.
Where is Barefoot Dreams located?
Our home is at 4119 Nutter Street, Kansas City, US 64110, where we carefully prepare each order to bring luxurious comfort to your doorstep.
Still have questions? We’re always here to help you find your perfect comfort essentials. Contact us at [email protected] and let us wrap you in the Barefoot Dreams experience.